Terms & Conditions — Lettres de France

What's included

Each monthly subscription includes:

One physical French letter, posted by Royal Mail
A PDF worksheet with activities and vocabulary exercises
An audio reading of the letter

Content is age-tailored to either the Kids (7–11) or Teens (12–18) group, as chosen at signup.

Billing

Subscriptions are billed monthly via Stripe. By subscribing you confirm that you are at least 18 years old. Payments are taken on the same day each month from your subscription start date.

Cooling-off period

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel from the date you subscribe and receive a full refund, provided we have not yet dispatched that month's content (physical letter or digital materials).

Cancellation

You can cancel at any time by emailing nathalie@lettresdefrance.com or via the Stripe customer portal. Cancellation takes effect at the end of your current billing period — you will not be charged again and your subscription will remain active until then. We do not offer refunds for partial months.

Delivery

Physical letters are sent via Royal Mail. We aim to dispatch within the first week of each month. Delivery times vary, but are typically 2–5 working days within the UK and longer for international addresses. We are not liable for postal delays or items lost in transit, though we will always do our best to help if something goes wrong.

Liability

We provide Lettres de France with reasonable care and skill. Our liability to you is limited to the value of your current monthly subscription fee. We are not liable for any indirect or consequential losses. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be excluded by law.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions?

If you have any questions about these terms, please get in touch at nathalie@lettresdefrance.com.